How to cancel care jobs with Helpr
If you need to cancel a confirmed booking with Helpr, please:
- Cancel directly with clients
AND also
- Fill out the Helpr Cancellation form
- This form goes directly to the Helpr team who will follow up with you as soon as possible.
How to notify the family:
- We suggest calling first and then texting to ensure they get your message.
- The family's phone number is in your booking confirmation email.
- To find your confirmation email you can search noreply@helpr-app.com and check for the subject line, "Great news! You have been assigned to a new booking."
- You'll see the family's phone number listed under their name.
How to cancel quickly if you experience an emergency
- We understand the cancellation form takes time to fill out. If you are in an emergency situation, please send both the family and Helpr a quick text to let us know you can’t make it to care.
- The most important thing to remember when you need to cancel care, is that some communication is better than no communication. Please do not do not leave Helpr or a family stranded. A communicative cancellation is a kind cancellation.
Here’s an example of what to say to a family when canceling. You are welcome to use this exact statement:
"Hi, this is [your name] from Helpr. I sincerely apologize, something unexpected* has come up and I’m unable to babysit on [date]. I have notified Helpr and they'll be in touch during business hours. You can cancel directly in the Helpr app and because I notified the Helpr team, you won't be charged a cancellation fee. You can request a new booking through the Helpr app - bookings can be placed with 3 hours' notice. You can reach Helpr Customer Support by email at support@hellohelpr.com with any questions and they'll get back to you during business hours. Thank you so much.”
*If you feel comfortable sharing your reason for canceling, families always appreciate transparency but there's no obligation to share and you can always use this language if needed or if it's more comfortable for you.