What happens if a client cancels?
How will I be notified?
- You’ll receive an email letting you know as soon as a client cancels a booking you’ve been assigned to.
- The booking will also no longer appear in the "upcoming bookings" tab in your **sitter portal.**
Will I get paid?
Whether you receive cancellation pay depends on when the client cancels and when you accepted the booking.
You will receive cancellation pay if:
- the client cancels less than 24 hours before the booking start time, and
- it has been more than 2 hours since you accepted the booking
How much is cancellation pay?
Cancellation pay is equivalent to 4 hours of care at the original rate of the booking.
When will I receive cancellation pay?
If eligible, cancellation pay is sent on the normal billing schedule so you can expect payment within 4 business days of the scheduled date of care.
Exceptions
Bookings where the Helpr Code of Conduct is violated (for example, if the booking request included driving, adult care, etc.) will be treated differently and may not receive cancelation pay.