When should I contact clients?

For care accepted more than 24 hours before* the scheduled start time, you must contact the client twice. 

First reach out:

Contact the family within 12 hours of accepting care to introduce yourself and discuss their care needs. We recommended texting the family first and asking when they have time for a phone call.

Second reach out: 

Follow up by 5 PM the day before care to confirm final details.

*If the job starts less than 24 hours from the time you accepted, please reach out ASAP. You must reach out prior to leaving for care with the family.