What to do after you’re assigned to a Helpr booking

Per Helpr policy, you need to text the client within 12 hours of being assigned to schedule a short phone call to introduce yourself and align on care needs.

Taking time to connect before care builds trust, increases your chances of getting rebooked, and sets everyone up for a smooth day of care. 

Example text 

Feel free to copy/paste this directly to clients - just be sure to edit with your information:

Hi [Client First Name]! My name is [Your Name], your Helpr sitter for [Date]. I’m looking forward to meeting you and your family. I’d love to schedule a 10-15 minute call to align on care needs and expectations. Could you send a couple of times that work best for you?

Be sure to cover these topics on your call:

• What helps your child feel most comfortable with someone new?
• What activities would your child enjoy doing with a sitter?
• I’d love to go over meals and any routines when I arrive, does that sound ok?
• What's the best way for us to communicate during care?
• Are there parking instructions or home access details I should plan for?

If you don’t hear back or can’t reach the client, contact Helpr for assistance — that first conversation makes a big difference.