What happens after you cancel care with Helpr?
We greatly value the care provided by Helpr’s Network of sitters and understand certain circumstances may necessitate the cancellation of care jobs. However, Helpr must maintain service reliability standards. Because of this and because of the sensitive nature of our work with families, we have established the following policies to ensure reliability and trust in our services. We greatly appreciate your understanding of and commitment to maintaining these standards.
Cancellation Follow-Up
- When you need to cancel a Helpr booking, you must notify the family directly and notify Helpr by filling out the cancellation form. The form includes an example of what to say to families when canceling.
💡We recommend saving the cancellation form in a note in your phone for easy access.
- After any cancellation, the Helpr team will follow up with you directly via email, typically within 7 business days. Please keep an eye on your inbox, as we will request a response and may ask for more details about the cancellation.
Cancellation Policies
- As part of our commitment to service consistency, your eligibility to continue providing care through Helpr will be reassessed following any cancellation.
Cancellation Timeline & Consequences ( 6-Month Period)
1st Cancellation or Infraction (within a 6-Month Period):
- There will be no immediate action on your account after the first cancellation, unless there is a prior history of infractions.
- No-shows: if you do not show up for a confirmed booking without prior notice to Helpr or the family, your profile will be made inactive and your eligibility will be reassessed. Your account will be paused until the guidelines quiz is re-passed to ensure you’re aligned with our expectations moving forward.
2nd Cancellation or Infraction (within a 6-Month Period):
- After a second cancellation or infraction, your account will be paused and you will be required to retake the Helpr guidelines quiz to ensure you’re aligned with our expectations moving forward.
3rd Cancellation or Infraction (within a 6-Month Period):
- After a third cancellation or infraction, your account will be deactivated. The Helpr team will review your profile and the circumstances of the cancellations to determine if the partnership can continue. We will assess whether your actions align with Helpr’s commitment to dependable, consistent service for families.
Our Commitment to You
We value the care and dedication you provide to families. Our goal is to maintain a supportive and successful care system that works for both sitters and families alike. We have cancellation policies in place for clients as well, which you can review here. By adhering to these policies, we can continue to offer reliable, high-quality service. Thank you for understanding and helping us maintain this standard of care.