What happens after you cancel care with Helpr?
Please understand due to the sensitive nature of our work with families, we must have the following policies in place. We hope to provide a supportive and successful care system for sitters and families alike. We value the care you provide and appreciate your understanding of the importance of maintaining service reliability.
- Cancelation follow up
- The Helpr team will follow up with you directly by email after a cancelation. Typically, these follow ups will occur within 7 business days of your cancelation. Please keep an eye on your email as you will be requested to respond.
- Extenuating cancelations
- If you'd like your cancellation to be marked extenuating, you must provide documentation to verify the extenuating circumstances within 7 days of your cancellation. Please email your verification to support@hellohelpr.com after filling out the cancelation form.
- We ask for verification not to be invasive, but to maintain the integrity of our service to the best of our abilities. You can review examples of verification here.
- If verification is not sent within 7 days of your cancellation, your cancellation will be marked "non-extenuating"
- Cancelation policies
- While we understand mistakes and life circumstances happen (we're human too), any cancellation affects families and Helpr’s service reliability. After a cancelation, your eligibility to continue providing care through the Helpr platform will be reassessed.
- If your specific actions and behaviors are found to be in breach of the terms and conditions outlined in your agreement with Helpr, we will need to deactivate your profile as a Helpr Network Sitter.
- If your specific actions and behaviors are not found to be in breach of the terms and conditions outlined in your agreement with Helpr, we will monitor for any additional issues to ensure we continue providing a dependable service. If another incident occurs, we will need to deactivate your profile as a Helpr Network sitter due to our need to ensure a dependable service.
- No shows
- If you do not show up at a confirmed booking and do not contact Helpr or the family prior, you will be made inactive in our system and your eligibility to continue providing care through the Helpr platform will be reassessed.