How can I contact the client after accepting a Helpr booking?

Once you’re booked, please call the family within 24 hours of accepting their booking.

If the job starts less than 24 hours from the time you accepted, please reach out ASAP. You must reach out prior to leaving for care with the family.
If you're not able to get a hold of the family, please leave a voicemail and send a text message - share the best time for them to reconnect with you over the phone.
If you're confirmed for a job, you are expected to go whether or not the client returns your call.
You are always welcome to reach out to Helpr Customer Support for assistance with reaching out to a client if you're not hearing back or there is an issue with their contact information.

How should I reach out to a family?

Please reach out by phone first.
Leave a voicemail if the family doesn’t pick up, and then send a text message with your available times to speak.
If you can’t call within 24 hours, start with a text message introducing yourself and share your availability to connect.
Remember, some communication is always better than no communication.

Where can I find the family’s contact information?

This can be found in your booking confirmation email (see image below)
This comes from the email "noreply@helpr-app.com"
We recommend saving the client's number in your contacts until the job has been completed so you can easily connect.

Why is this important? What should I say?

Your first contact with the family is an important part of providing an excellent care experience, especially when you haven’t worked with the family before.
This is a conversation to get connected with the family to introduce yourself, confirm you will be providing care for them & discuss care details.
Here’s an example of what to say when you reach out:
- Hi (client name), my name is (your name) and I accepted your Helpr care job for (date of care). I’m looking forward to meeting you and your family! I would love to connect for a quick phone call to introduce myself and discuss care details. I’m available (example: in the evenings after 5pm Monday through Friday and all day Saturday and Sunday), please let me know when would work best for you. Thank you and I look forward to working with you!